Thank you for choosing My Store. We believe in our products and want you to love them too. Our Customer-Friendly Return Guidelines are here to protect your investment and ensure a fair process for everyone.

We accept returns for a refund or exchange within 30 days of purchase. The product must be unused, in its original packaging, and with all tags still attached. We cannot accept returns on items that have been used, damaged after delivery, or are not in resalable condition. To ensure a smooth process, we recommend starting your return as soon as you know an item isn’t right for you.

Please visit our website’s help center and navigate to the “Returns” section to begin. You’ll need your order number and the email address used for the purchase. After providing some basic information, you will receive a printable return label and packing slip. Securely pack the item, attach the label, and drop it off at the designated carrier location.

After we receive your return, our team will inspect it within 5 business days. You will receive an email confirmation once the inspection is complete. If approved, your refund will be processed to your original payment method. Refunds may take 5-10 business days to post to your account. For exchanges, we will ship the new item as soon as the return is received and approved. We appreciate your trust in us and are here to help with any questions.